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If you've bought a license from our webshop: You will receive a mail with your license key. Register an account at admin.getmeetio.com and register your license key under “License management”.

To see your licenses and their validity information at any time, just login to your Meetio Admin account and navigate to “License management”.

If you have bought a hardware bundle: Your license is already allocated to your serial number and you don't have to do anything except register your device at admin.getmeetio.com.

Yes, as long as it’s running Android version 4.4 or higher. We recommend a 7 inch screen or larger. Here’s a guide on how to run Meetio on your own Android device!

Applies to Meetio Room 2.0 and later

The tablet bundled with Meetio Room in the 10” bundle does not have a battery to “remember” the time.

The time and date is as a standard in Android fetched by NTP (port 123) from 2.android.pool.ntp.org. In some cases, this traffic is blocked in the firewall, resulting in the tablet not being able to fetch time after a boot.

Solution:

There are three proposed solutions to the problem.

1. Open port 123 from the network which the tablet is connected to Internet.
2. Use an internal NTP server. If you have an internal NTP server available, you can set the NTP server at your customer profile in Meetio Admin or manually in Meetio Room.
3. Add a DNS SRV record for the domain (which must be provided to the unit by DHCP). If you for an example use the domain getmeetio.com you should have a SRV record like this: _ntp._udp_.getmeetio.com. 3600 IN SRV 0 0 123 ntp.getmeetio.com Where ntp.getmeetio.com is the server address of the NTP server.

You can configure an unlimited number of rooms in Meetio View. However, the grid view show a maximum of 15 rooms, which can be filtered (show only or a combination of free, soon free or occupied rooms).

Yes, however, to get the most out of your meeting rooms and actually increase efficiency it’s highly recommended to use Meetio Room in conjunction with Meetio Book!

Yes, Meetio Admin is available as an on-premise solution. Contact us for more information.

You can set the device time zone in Meetio Admin, or you can can set it manually on the device by following the steps below:

1. Tapping on the meetio logo in the top right corner, choose Settings and click on “Launch Android Settings”.
2. In the left side menu, select “Date & Time” and click on the option “Select Time Zone” followed by the time zone of your choice.
3. If you want, you can also switch between 12-hour and 24-hour clock in this screen.
4. To get back to the Meetio Room app, just click on the Home-button located on the back side of the tablet.

Meetio Room supports a multitude of different languages and we’re constantly adding translations to support more.
To change language settings you need to change the language for the device by following the steps below:

1. Tapping on the meetio logo in the top right corner, choose Settings and click on “Launch Android Settings”.
2. In the left side menu, select “Language & Input” and click on the option “Language” followed by the language of your choice.
3. To get back to the Meetio Room app, just click on the Home-button located on the back side of the tablet.
4. If your selected language is supported Meetio Room should have updated. For unsupported languages – Meetio Room will default to English.

Exchange: https://www.meetio.com/resources/guides/setup-guide-exchange
Office 365: https://www.meetio.com/resources/guides/setup-guide-office-365
G Suite: https://www.meetio.com/resources/guides/setup-guide-g-suite 

Check out this guide: https://www.meetio.com/resources/guides/ports-meetio-software

This means that your device is connected to both the calendar and Meetio Admin – great success!

This means that your device is connected to Meetio Admin but the calendar status is unknown.

This means that your device is disconnected from Meetio Admin. It has most likely lost the network connection.

This means that your device is connected to Meetio Admin but unable to read from calendar.