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Setup guide for Office 365

A step by step guide on how to connect Meetio apps to Office 365.


When you configure the Meetio apps connection to Office 365 you will need access to Office 365 Admin. If you have access you will be able to choose Office 365 Admin in the top left corner when logged into your Office 365 account.

Step 1 - Service account

Start with setting up a ordinary Office 365 / Exchange Online user account. Our recommended license for the user is "Exchange Online Plan 1".

This account will be used by Meetio apps to connect to EWS so it will be visible when someone books a meeting directly on the tablet. Give it a intuitive name, for an example “Direct booking”.

Step 2 - Create room

Next step is to configure a room resource for each room you have. If this is already in place you can of course skip this step.

  1. Connect to Office 365 Admin and navigate to Recipients > Resources in the left menu.
  2. Click on the + icon and choose Room Mailbox.
  3. Give a name to the room and a unique email address.
  4. Save and repeat for all the rooms you want to book through Exchange.

Step 3 - Give the service account access to the rooms

The service account will need full access to the room resources.

You can give full access through Office 365 Admin and (Recipients > Resources), choose each room resource and Edit. In the popup window choose the menu option Mailbox delegation and in the last section Full Access you click the + icon and add the service account you created in step 1.

Please note that it can take up to 24 hours for the permissions to sync in Office 365.

Step 4 - Configure Meetio to connect

Lastly you need to configure Meetio to connect to the service account in Office 365. Log in to Meetio Admin and follow the guide on screen. 

If the guide does not start, go to Connection and press  New Connection”. 

Choose Office 365.  We have 2 different ways of connecting to Office 365:

1.Basic Authentication (EWS).
This method does not require much setup.   
Enter the credentials for the Service account created in Step 1 and once the connection has been created, from there you can go to Rooms to add all the rooms as created in step 2. 

2. Modern Authentication (oAuth/Graph).
In order to use this method, our
Meetio Admin app has to be approved in Azure AD. There is currently only one way to approve it.
When creating the new oAuth connection, use an account that has permissions to approve apps. (You can temporarily grant the service account permission to approve apps).
Sign in with the service account created in Step 1. You will then be asked to approve user permissions for the service account (giving us permission to the service account itself). In the next step, you will be asked if you want to import the rooms available in your Office 365 tenant.

Your connection is now ready and you can assign your Meetio products to the various rooms.